FAQs

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Do you have an after-hours answering service?

For safety and emergency use we offer a 24-hour emergency phone answering system. All fire, flood, and security emergency calls are evaluated and addressed as reported in real time. All other calls/messages are returned the following business day. 


The 24-hour emergency line can be reached at: 925-932-4596

How can I pay my dues & when are they due?

You may pay your dues in any of the following ways: 


Mail a check to: 

[Name of your HOA]  Remittance Processing

PO Box 45402

San Francisco, CA 94145-0402

**Make checks payable to your HOA association and reference your unit number on all payments**


Pay online:

You can access the pay portal from a link on our home page or by visiting www.unionbank.com/hoabankers/ . Please contact IPMC for your personal login information to get started. 


Pay over the phone:

Call our office to pay over the phone using a checking or savings account & routing number. 


Assessment payments are due on the 1st of each month. Please reference your association's CC&Rs and Delinquency Policy for detailed information. 

How do I order escrow documents, demands, or certifications?

Real estate professionals looking for information should click below to be taken to our Real Estate Professional page. You may also contact our office for additional questions.  

Document Requests

Where can I find a Certificate of Insurance?

The Certificate of Insurance is included in the yearly budget package mailed to you every year. If the certificate you have is expired, please contact the insurance company listed on the certificate and request an updated copy. In most cases, the insurance agent will email or fax a copy to you or even directly to your lender. When speaking to the agent, make sure to reference the association name & address to ensure you are receiving the correct document. 

How do I update my contact information?

Having your current contact information on file is very important. If you need to update or add a phone number, email address, emergency contact, or mailing address please use one of the options below:


Email us at info@ipmgtco.com with the subject line: Contact Info Update


Click here to submit your changes directly from our website. 


Complete & return the contact form found here